TERMS & CONDITIONS

Website Usage

Tribe Family Adventures has made every effort to ensure the content and pricing on our website is as accurate as possible.  However, Tribe Family Adventures cannot accept liability for any inaccuracies, nor can we accept liability for any loss, damage or inconvenience arising as a result of using information on this website. 

All website content is owned by Tribe Family Adventures and cannot be reused without written permission, which should be agreed prior to any publication.

Photographs
All photographs on this website have been obtained in good faith from our own collection, customers, libraries and in-country partners. All photographs are copyright of the owners and should not be used by third parties. We believe all required clearances and fees have been obtained, but if you believe this is not the case, please do get in touch.

 

Booking terms & conditions

1. Your contract with Tribe Family Adventures (TFA)
To secure a booking, TFA requires a non-refundable deposit of a minimum of 30% of the trip cost or full payment if travel is due to commence within 70 days. Any non-refundable services will need to be paid in full at the time of booking and will be in addition to the 30% deposit of the balance due.  This payment is deemed to be confirmation that the Client has read and accepts Tribe Family Adventures booking conditions, whether they have booked via telephone or via email.  A booking is accepted and becomes definite only from the date when TFA has confirmed acceptance by issuing a Booking Confirmation or Invoice. It is at this point that a contract between TFA and the Client comes into existence. Before your booking is confirmed and a contract comes into force, TFA reserves the right to increase or decrease prices. TFA reserves the right to decline any booking at their discretion.

The contract is between TFA and the Client, being all persons named on the booking as travelling or intending to travel with TFA. The person making the bookings (which is subject to these terms) warrants that he/she has full authority to do so on behalf of all persons named and confirms that all such persons are fully aware of and accept these conditions.

The contract, including all matters arising from it, is subject to English law and the exclusive jurisdiction of the English Courts. Only the owner of TFA has the authority to vary or omit any of these terms or to promise any discount or refund.

2. Payment for your trip with Tribe Family Adventures (TFA)
The balance of all monies due, including any surcharges applicable at that time, must be paid not later than 70 days before departure. If payment is not received by the due date, you could be liable for normal cancellation fees.  Furthermore, we reserve the right to treat the booking as cancelled by you at any time up to the date of departure, if you fail to pay off your full balance due. If we do not treat the holiday as cancelled, we reserve the right to charge a fee for any late payments. It is important therefore that you pay the balance by the due date or advise us in writing of any cancellation in accordance with section 3.

3.1 Cancellation by Client
The Client may cancel the booking at any time, provided that the cancellation is communicated to TFA in writing. Written notification is essential (email is acceptable), even if verbal notification of an intention to cancel has been given. Cancellation charges will be applied, as shown in ‘Table A’ below, calculated from the day written notification is received by TFA. In addition to the charges shown below, airlines may impose 100% cancellation charges and the cost of a new ticket.

 

Table A

Number of days before departure within which written notification is received/Cancellation charges shown as a % of total trip price

71 days or more: Forfeit of deposit, including any flight deposit paid

70 days or less: Forfeit of full balance paid

 

Any non-refundable services paid in full at the time of booking remain non-refundable in case of cancellation and are excluded from the per centages detailed above.

3.2 – Cancellation by Tribe Family Adventures
TFA reserves the right to cancel a holiday in any circumstance but, except for force majeure or the Client’s failure to pay the final balance, will not cancel a holiday less than 60 days before departure.

Unless the Client fails to pay the final balance TFA will, upon cancellation, either return all monies paid excluding payment for travel insurance and administration fees or offer an alternative trip of comparable standard and will pay compensation according to Table B (5.2).  No compensation will be paid if cancellation is because of force majeure. A full refund of monies paid to TFA, as well as any compensation as detailed in Table B (5.2), if applicable, will be the full extent of TFA’s liability. We shall not be liable to you for any incidental expenses incurred by you as a result of any arrangements that you may have made.

4.  Change of Client
If any named Client on a booking is prevented from travelling because of the death, injury or serious illness of the passenger, close relative or friend, redundancy or jury service, it may be possible to transfer the booking to another suitable person (acceptable to TFA) provided that written notice is given at least 28 days prior to departure. An administration fee of £75 per person will be charged, plus any costs imposed by TFA’s suppliers. Airlines may impose 100% cancellation charges and the cost of a new ticket.

5.1 – Changes by You
A change of departure date, any change to the itinerary agreed upon at the time of booking or any change to the persons travelling, must be requested in writing by the person who made the original booking and accompanied by an administration fee of £50.  Payment for any additional costs resulting from the change(s) must also be paid before the changes can be confirmed.  Any changes requested within 70 days of departure, will be subject to our cancellation fees, detailed in section 3.  Whilst every reasonable effort will be made to accommodate changes and additional requests, their availability cannot be guaranteed.

5.2 – Changes Made by Us
While TFA will make every effort to operate all trips as advertised, by entering into this contract the Client accepts that it may prove necessary or advisable to modify a trip or its contents, due to changes in local conditions.

TFA reserves the right at any time to cancel or change any of the prices, facilities or services described on the website and in the agreed itinerary (including flights, accommodation, transport, excursions or other arrangements) and to substitute alternative arrangements of comparable monetary value without compensation.  TFA accepts no liability for loss of enjoyment because of these changes. If a service or facility becomes unavailable due to circumstances of force majeure and no alternative arrangement of comparable monetary value is available, TFA will substitute the best alternative available and will refund the Client for any cost saving or charge the Client for any additional costs incurred.

If any change is known to us at the time of booking, the Client will be informed.  If a major change becomes necessary, TFA will inform the Client as soon as reasonably possible.

Whilst the specific definition of a major change will depend on the individual holiday and circumstances, a major change may be broadly defined as cancellation of the holiday, change of start or end destination or omission of multiple major components. If a major change is made, the Client will have the option of accepting the change, purchasing another available trip or cancelling the holiday and obtaining a full refund. Provided that the major change is not because of force majeure, compensation will be paid as follows;

 

Table B

Period of notification prior to departure/Compensation Value

More than 60 days: Nil

59 – 40 days: £20

39 – 20 days: £30

19 days – Date of travel: £40


Force Majeure means any event which TFA or its supplier could not, even with all due care, foresee or avoid. Such events may include war, threat of war, riot, civil strife, industrial dispute, epidemics, health risks, terrorist activity, natural or nuclear disaster, fire or adverse weather conditions, technical or maintenance problems with transport, changes imposed by cancellation or rescheduling of flights by an airline, the alteration of airline or aircraft types, or other similar events beyond the control of TFA.

TFA is not liable for any penalty charges associated with connecting rail or airfares, in the event of a change to a trip departure time, date or airport.

 

6 – Amendments to pricing
TFA reserves the right to correct errors in both advertised and quoted prices. This will be done as soon as TFA becomes aware of the error. Should there be an incorrect price shown, we will issue a new invoice and will not be bound by the price quoted on the incorrect invoice.

 

7 – Travel Insurance
Travel insurance is mandatory for all Clients whilst on a TFA trip. Clients and their personal property, including baggage, travel solely at their own risk. Clients are wholly responsible for arranging their own insurance and ensuring that this insurance meets their demands and needs for their trip. A suitable insurance policy should provide adequate cover for medical expenses arising through illness or accident prior to or during the trip, including evacuation and repatriation in an emergency (minimum £2,000,000 of cover), and loss of holiday monies through cancellation or curtailment of the holiday for insurable reasons.  Clients should ensure that there are no exclusion clauses in their insurance policy limiting protection for the type of activities in their tour. Proof of adequate insurance may be requested at the start of your trip and failure to provide this may result in the Client being prevented from joining any organised tours.

 

8 – Passports, Visas and Vaccinations
It is the responsibility of the Client to be in possession of a valid passport, visa permits, inoculations and preventative medicines as may be required for the duration of the holiday. TFA are happy to advise when appropriate, but any information given about these matters or related items is given in good faith and without responsibility.

Passport and visa requirements may change, and the Client must check the up to date position in good time before departure.  Up to date information for British passport holders can be found at www.gov.uk/foreign-travel-advice.  If the Client is not a British citizen or holds a non-British passport, they must check passport and visa requirements with the embassy or consulate of the country(ies) to or through which they are intending to travel.

We cannot accept any liability if the Client is refused entry onto any transport or into any country due to failure on the Client’s part to carry all required documentation, including an acceptable passport and any necessary visa(s) and/or health certificate. Any fines, surcharges or other financial implications resulting from incorrect documentation, will be at the Clients own cost.

9 – Age, Fitness and Participation
All Clients are expected to satisfy themselves prior to booking that they are fit and able to complete the itinerary of their chosen trip, as described in the confirmed itinerary. No unaccompanied minors (those under 18 years of age) can be accepted on trips booked by TFA, however minors can of course accompany their parents or guardian on trips operated by TFA. TFA reserves the right to decline a booking at their discretion.

Clients agree to accept the authority and decisions of TFA employees, tour guides and agents whilst on a trip with TFA. If in the opinion of such person the health or conduct of a Client before or after departure appears likely to endanger the safe, comfortable or happy progress of a trip, the Client may be excluded from all or part of the trip without refund. In the case of ill health TFA may make such arrangements as it sees fit and recover the costs thereof from the Client.

It is the Client’s responsibility to ensure they seek professional medical advice before travelling and to be aware of and to take all necessary health precautions and preventative measures. Details are normally available from the Client’s GP surgery and from the National Travel Health Network and Centre (www.nathnac.org). Health requirements and recommendations may change, and the Client must check the up to date position in good time before departure.

10 – Medical Conditions, Illness or Disability
All Clients must make TFA aware of any pre-existing medical conditions, disabilities or illness prior to booking and make necessary arrangements for the provision of treatment or medication which may be required during the trip.  Failure to disclose this will constitute a breach of our booking conditions and may result in such persons being excluded from the trip, in which case all monies paid will be forfeit.

If the chosen trip includes a cruise, excursion or transfer by boat of any sort, the Client must make it known at the time of booking if he/she is unable to swim. This will not prevent the Client from participating in the trip but will enable TFA to take additional precautions for the Client’s safety as and when it may be appropriate.

11 – Local Laws
All Clients of TFA trips are expected to obey the laws and regulations of the countries visited.  Any failure to do so will relieve TFA of all obligations that they may otherwise have under these booking conditions.

12 – TFA Responsibilities
Trips operated or supplied by TFA have been designed to provide participants with an exposure to the true nature of the environment visited and therefore involve an element of personal risk and exposure to potential hazards over and above those associated with normal ‘package’ holidays.

 

All bookings are accepted on the understanding that such risks and hazards are appreciated by the Client and that they undertake all tours, treks and other activities by choice.

  1. Where the Client does not suffer personal injury, TFA accepts liability should any part of the trip arrangements booked with TFA not be supplied as described on the confirmed itinerary and not be of reasonable standard. In such a case, TFA will pay reasonable compensation if the Client’s enjoyment of the trip arrangements has been adversely affected, but will pay no compensation if there has been no fault on the part of TFA or its suppliers and the reason for the failure in the trip arrangements was the Client’s fault, the actions of someone unconnected with the trip arrangements or could not have been foreseen or avoided by TFA or its suppliers, even if all due care had been exercised.

  2. Where the Client suffers death or personal injury as a result of an activity forming part of the tour arrangements booked with TFA, TFA accepts responsibility unless there has been no fault on TFA’s part or its suppliers and the cause was the Client’s fault, the actions of someone unconnected with the trip arrangements or one which neither TFA nor its suppliers could have anticipated or avoided even if all due care had been exercised.

  3. TFA’s acceptance of liability to pay compensation as per section 5.2 and Table B is limited, in the case of air travel, rail travel, sea travel or hotel accommodation, to the amount set out in the provisions of, respectively, the Warsaw Conventions as amended by the Hague Protocol 1955, the 1961 Berne Convention, the 1974 Athens Convention and the 1962 Paris Convention.

  4. TFA’s acceptance of liability in section 12 (point 1 and point 2), is subject to assignment by the Client to TFA, of the Client’s rights against any agent, supplier or sub-contractor of TFA which is in any way responsible for the unsatisfactory trip arrangements or the Client’s death or personal injury.

  5. This programme is issued on the sole responsibility of TFA and has been compiled with reasonable care. It is not issued on behalf of and does not commit any airline whose flights form part of the arrangements. Where air travel on inclusive holidays in this programme is available by scheduled carriers, their responsibility is limited in accordance with their conditions of carriage.

When assessing whether trips will operate, TFA uses information from local operators in conjunction with advice from the British Foreign and Commonwealth Office. The Foreign and Commonwealth Office publishes regularly updated travel information on its website www.fco.gov.uk/knowbeforeyougo which you are recommended to consult before booking and in good time before departure.

 

13 – Flight Bookings


TFA will use its best endeavours to ensure that all flight prices are correct at the time that they are quoted. Once a deposit is paid on an airfare, it guarantees that a booking is being held for you, but it does not guarantee the fare. The fare can only be guaranteed when the flight booking has been paid for in full and a ticket has been issued. Flight bookings cannot be transferred.

  1. We are required to advise the Client of the actual carrier(s) (or, if the actual carrier(s) is not known, the likely carrier(s)) that will operate the Client’s flight(s) at the time of booking. Where we are only able to inform the Client of likely carrier(s) at the time of booking, we will inform the Client of the identity of the actual carrier(s) as soon as we become aware of this. Any change to the operating carrier(s) after the Client’s booking has been confirmed will be notified to the Client as soon as possible. If the carrier(s) with whom the Client has a confirmed reservation become subject to an operating ban (see section 13, point 2 (below)) and we/the carrier are unable to offer the Client a suitable alternative, the provisions of clause 5 will apply.

  2. We are also required to bring to the Client’s attention the existence of a ‘Community List’ which contains details of air carriers who are subject to an operating ban within the EU. The Community list is available for inspection at http://ec.europa.eu/transport/air-ban/list_en.htm.

  3. We are not always in a position at the time of booking to confirm the flight timings which will be used in connection with the Client’s flight. The flight timings detailed on the Client’s confirmation invoices are for guidance only and are subject to alteration and confirmation. Flight timings are outside of our control. They are set by airlines and are subject to various factors including air traffic control restrictions, weather conditions, potential technical problems and the ability of passengers to check in on time.

  4. Specific instructions relating to departure and travel arrangements will be sent with the Client’s air or other travel tickets approximately 2 weeks before departure. The Client must accordingly check the tickets very carefully immediately on receipt to ensure the correct flight times. It is possible that flight times may be changed even after tickets have been dispatched – we will contact the Client as soon as possible if this occurs. It is the Client’s responsibility to check the return flight times whilst the Client is travelling as we may not able to contact the Client once he/she starts travelling.

  5. Any change in the identity of the carrier, flight timings and/or aircraft type (if advised) will not entitle the Client to cancel or change to other arrangements without paying our normal charges, except where specified in these conditions.

  6. If the Client’s flight is cancelled or delayed, their flight ticket is downgraded, or boarding is denied by the airline, depending on the circumstances, the airline may be required to pay the Client compensation, refund the cost of the Client’s flight and/or provide the Client with accommodation and/or refreshments.  Where applicable, the Client must pursue the airline for the compensation or other payment due to them.

 

14 –Complaints
If the Client has a complaint about any of the trip arrangements, the Client must bring it to the attention of the local ground team or other representative of TFA at the time, so that they may use their best endeavours to rectify the situation. It is only if TFA is made aware of any problems that there will be the opportunity to put things right. Failure to complain on the spot will result in the Client’s ability to claim compensation from TFA being extinguished or at least reduced. Should the problem remain unsolved, a complaint must be made in writing to TFA within 28 days of the completion of the holiday.

15 – Financial Security
Your payment to Tribe Family Adventures is made directly to a clients’ trust account, supervised by an independent trustee. The trustee is a Banker, Chartered or Certified Accountant, or Solicitor appointed by the Travel Trust Association; a trade association that provides financial protection for the consumer. Your funds are held in this account and may not be released until you receive your trip, or your funds are released to another company that becomes responsible and provides for your financial protection. This means that in the very unlikely event that Tribe Family Adventures ceases to trade, your money is safe. For more information and to verify our membership (Q6967) please visit www.traveltrust.co.uk

 

ATOL Protection
When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier can do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

16 – Privacy and Security

Your personal identity information is kept secure. Only authorized TFA employees and contracted business partners / suppliers (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from our sites allow you to opt out of further mailings.

TFA will never sell trade, rent, exchange or otherwise share your personal information with any other person, company or organisation.

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